We take great pride in the quality and construction of our products. We are confident you and your dog will enjoy our collections for a long time. If you are not satisfied with your purchase due to fit or style, you must return with 15 days of purchase at your expense.
If a product fails in the first 3 months of purchase due to parts or workmanship, we will replace with the same products after receiving it back for inspection. We need to know why the product failed.
CUSTOM ORDER - We cannot offer a refund on any custom order. If the product fails, we will work with you to provide a solution.
We do require proof of purchase, credit card receipt, copy of order or any other proof that the items was purchased from Dogn'i.
No refund or exchanges for products damaged by accident, such as "the dog chewing it up". Please remember to keep your dog safe and keep items that they should not be chewing out of their sight.
No refunds issued for products damaged by fire flood or other natural disasters.
No refunds for products showing excessive wear and tear.
We do want happy, satisfied customers. We will inspect all items prior to shipping to ensure your enjoyment.